If you need a different product or have received an item that is not right for you, you can request an exchange within 3 days of receiving your order, subject to the conditions below.
Contact us within 3 days from the date you receive the product. Please do not wait to contact us until after the return window has passed. Our team will review your order details and explain whether the request can be handled under the standard exchange process.
The product should be unused and in its original condition. It must be returned with its original box, packaging, parts, and accessories. Pack the item carefully so it is protected during transit. Missing items, signs of use, or damage beyond reasonable inspection may affect eligibility.
Contact Mr. Hawker using the details published on the website. Provide your order information and explain which product you want to exchange and why. If you received a defective, damaged, or incorrect item, describe the issue and share photos if practical. Please wait for our instructions before sending the product back.
Once we have reviewed the request, we will explain the return steps. When the product is received, we check its condition and included items. An exchange depends on the availability of the requested replacement. If the replacement is unavailable, we will discuss the available options with you.
If the requested replacement has a different price or other payment arrangements are needed, we will explain the details before proceeding. Do not send additional payment until the amount and payment instructions have been confirmed by our team.
Please contact us before booking a return shipment. We will explain the applicable arrangements and any return-delivery cost for your case. Keep the courier receipt or tracking details until the exchange is completed.
A request may not qualify under the standard policy if it is made after the 3-day period, the product has been used or damaged beyond reasonable inspection, or its original box, parts, or accessories are missing. We will explain the decision and any options that may be available. Mandatory rights under applicable law remain unaffected.
If an exchange cannot be completed because the replacement is unavailable, we will discuss the options that may be available, which can include a refund where appropriate. Any approved refund will follow the refund process and applicable requirements.
Contact Mr. Hawker within the return window and include your order details. We will help you understand the next steps and the information needed to review your request.