You can request a return within 3 days of receiving your product. We ask that products are returned in their original box and without issues that affect their resale or inspection.
Please contact us within 3 days from the date you receive the product. The time window helps us identify the order and review the issue while the delivery details are still recent. If you have a concern, get in touch as soon as possible rather than waiting until the final day.
The product should be unused and kept in its original condition, with the original box, packaging, included parts, and accessories. Please pack the item carefully to prevent damage during return transport. A product that has been used, altered, damaged through handling, or returned with missing parts may not qualify under the standard return policy.
Contact Mr. Hawker first using the contact details published on our website. Share your order details and explain why you want to return the item. If the item is defective, incorrect, or arrived damaged, describe the problem and provide clear photos where practical. Please wait for return instructions before dispatching the parcel.
First, our team reviews your request and confirms the order details. If the request appears eligible, we will explain how to return the product. Once the parcel arrives, the product and included items are checked. We will then communicate the result and explain the next step, whether that is a refund or an exchange where appropriate.
Use the original box and include all accessories, manuals, and other items supplied with the product. Secure the package so the product is not damaged on its way back. Keep any courier receipt or tracking information until the return has been resolved.
A request may be declined under the standard policy if it is made after the 3-day period, the product has been used or damaged beyond reasonable inspection, or the original box, accessories, or parts are missing. We will review the details of each request and explain the reason for our decision. Mandatory rights under applicable law remain unaffected.
Please contact us before arranging return delivery. We will explain the applicable arrangements for your particular case, including any return-delivery cost that may apply. We do not want you to send a parcel to an unconfirmed address or incur avoidable charges.
If you are unsure whether your product qualifies, contact Mr. Hawker with your order details within the return window. We can explain the process and what information is needed to review your request.