You can shop on Mr. Hawker without creating an account. We collect only the information needed for the ordering and service processes described in this policy.
When you submit an order, we may collect your name, phone number, delivery address, email address if you provide one, the products you ordered, and information needed to coordinate delivery or customer support. If you pay through bKash or Nagad, we may also collect the transaction ID you submit to help verify the payment.
We use order information to confirm purchases, contact you about order details, prepare and dispatch products, coordinate delivery, check mobile-payment transactions, respond to questions, and manage eligible returns, refunds, or exchanges. We may also use relevant records to prevent misuse, resolve order disputes, and meet legal or accounting obligations.
Our standard shopping process does not require you to register for an account. You provide the necessary details when placing an order. We may still retain order records needed to fulfil the purchase, provide after-sales support, maintain business records, or comply with applicable requirements.
Available checkout methods may include Cash on Delivery, bKash, and Nagad. When you choose a mobile payment option, the transaction ID can help us match your payment to the correct order. Do not send or disclose your payment PIN, account password, or one-time verification code to Mr. Hawker or any person claiming to represent us.
We may share limited information with delivery companies, payment service providers, and other service providers when it is reasonably necessary to process an order, verify a payment, deliver a product, provide support, or comply with a lawful request. We do not sell your personal information. Service providers may process information under their own applicable terms and privacy notices.
We keep information for as long as reasonably necessary for order fulfilment, customer service, return or refund handling, business records, dispute resolution, and applicable legal requirements. Retention periods can differ depending on the type of record and the circumstances of the order.
We take reasonable steps appropriate to our operations to protect order information from unauthorised access, loss, misuse, or disclosure. However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure, so we cannot promise absolute security.
Our website may use essential technical features or browser storage to make the shopping experience work, such as keeping track of cart activity or supporting basic site functionality. The website may also receive standard technical information needed to operate and protect the service. If additional analytics, advertising, or tracking technologies are introduced, this policy should be updated to describe them.
If you believe information connected with your order is incorrect, contact us using the details published on our website and explain what needs to be corrected. You may ask questions about information associated with your order. We may need to retain some records where they are required for legitimate business purposes or by applicable law.
Our online store is intended for general customers and is not designed specifically to collect information from children. If a parent or guardian believes a child has provided personal information inappropriately, they may contact us so we can review the concern.
Payment providers, delivery companies, and other external services may have their own websites, systems, and privacy practices. When you use those services, their own terms and policies may also apply. We encourage customers to review the relevant provider information where appropriate.
We may revise this Privacy Policy when our practices, website features, or applicable requirements change. The latest version will be published on this page, with the updated date shown near the beginning. Continued use of the website after an update is subject to the revised policy to the extent permitted by applicable law.
For questions about this policy or information related to an order, contact Mr. Hawker through the contact details published on our website. Please include enough order information for us to understand your request, but do not include payment PINs or one-time codes.