If you need to return a purchase, contact us within 3 days of receiving the product. Approved refunds are arranged after the returned product is received and checked.
Please contact us within 3 days of receiving the product. The product should be unused, in its original condition, and returned with the original box, packaging, parts, and accessories. Explain the reason for your request so we can assess it correctly.
Before sending a product back, contact Mr. Hawker using the contact details published on the website. Provide your order details and a short description of the issue. If the product is incorrect, defective, or damaged, photos can help us understand the concern. Wait for our instructions before returning the parcel.
When the returned product reaches us, we check its condition and whether it meets the return requirements. We will communicate the outcome after this review. If the refund is approved, we will contact you to coordinate the refund arrangement. If the product does not meet the standard requirements, we will explain the issue and discuss any options available under applicable law.
For Cash on Delivery purchases, payment is collected when the order is delivered. If a refund is approved, we will contact you to agree on a practical refund method and confirm the details needed to complete it. Any method used will depend on the circumstances and applicable requirements.
For mobile payments, we may use the transaction ID and order details to confirm the original payment. If a refund is approved, we will coordinate the appropriate refund destination with you. We will never need your bKash or Nagad PIN, account password, or one-time verification code to process a customer-service request.
Refund timing can depend on the return shipment, inspection, confirmation of payment, and the selected refund method. We will explain the expected next steps once the return has been reviewed. Because these factors can vary, we do not promise a fixed processing time in this policy.
Please contact us before arranging return delivery so we can explain the process and any applicable return-shipping arrangements. If any cost or adjustment may apply, we will communicate it when coordinating the return, subject to applicable law.
If you have received confirmation that a refund was approved but have not received an update, contact us with your order number and the date of the confirmation. Please do not include payment passwords, PINs, or one-time codes in your message.
This policy describes our standard process and does not remove any consumer rights or remedies that cannot legally be excluded under applicable Bangladesh law.
To ask about a refund, contact Mr. Hawker through the contact details shown on the website. Including the order details and a clear description of the issue will help us review the request.