These terms explain the basic rules that apply when you browse the Mr. Hawker website or place an order. Please read them before completing a purchase.
Mr. Hawker provides an online shopping service for customers in Bangladesh. By browsing the website or submitting an order, you agree to use the service lawfully and follow these terms. If you do not agree with them, please do not place an order through the website.
You do not need to create an account to place an order. You are responsible for providing accurate and complete details, including your name, reachable phone number, delivery address, and email address if requested or provided. Incorrect details may delay confirmation or delivery.
Submitting an order is a request to purchase the selected products. We may contact you to confirm the order, delivery details, availability, or payment information. An order may be delayed, declined, or cancelled if the product is unavailable, details cannot be verified, a payment issue arises, or a clear listing or pricing error is identified. If payment has already been collected for an order that we cannot fulfil, we will coordinate an appropriate refund.
We make reasonable efforts to describe products and display prices accurately. Images and colours may look different depending on screen settings, lighting, or supplier-provided photography. Product features, packaging, and availability can change. If a material issue affects an order, we will aim to communicate with the customer before proceeding where practical.
Prices displayed on the website are intended to be in Bangladeshi Taka unless a listing clearly says otherwise. Please review the product price and any delivery or payment information shown before placing your order. If a clear pricing error is discovered, we may contact you to confirm whether you wish to proceed at the corrected price or cancel the order.
Available payment methods may include Cash on Delivery, bKash, and Nagad, depending on what is shown at checkout. For mobile payments, you may be asked to submit a transaction ID so the payment can be matched to your order. An order may not be treated as prepaid until the payment is reasonably verified. Never provide your PIN, password, or one-time verification code.
We use the delivery details you submit to arrange shipment. Delivery estimates are approximate and may be affected by courier operations, weather, public holidays, supplier availability, transport disruptions, or other circumstances outside our reasonable control. Please keep your phone available for delivery-related communication and check the package when it arrives.
Our standard customer policy allows you to request a return or exchange within 3 days after receiving the product, subject to the stated condition and original-box requirements. Please contact us before sending a product back so we can provide instructions. Refunds are handled after the returned item is received and checked, and exchange requests depend on replacement availability. Any mandatory consumer rights under applicable law remain unaffected.
You agree not to submit false order details, impersonate another person, misuse payment information, interfere with website operation, attempt unauthorised access, or use the website for unlawful purposes. We may take reasonable steps to review suspicious or abusive activity affecting orders or the service.
Website content such as text, branding, logos, layout, and original images may be protected by intellectual-property laws. You may browse and use the website for personal shopping, but may not reproduce or commercially reuse protected material without permission unless applicable law allows it.
Payment processing and delivery may involve independent third-party providers. Their services may be governed by their own terms and operational procedures. We are not responsible for interruptions in external systems beyond our reasonable control, but we will make reasonable efforts to help resolve issues connected with an order placed through our website.
We aim to provide reliable product and order information, but we cannot guarantee uninterrupted website availability or prevent every external delay. To the extent permitted by applicable law, we are not liable for indirect losses arising from circumstances outside our reasonable control. Nothing in these terms limits any liability or consumer right that cannot legally be limited or excluded.
These terms are intended to be interpreted in accordance with the applicable laws of Bangladesh. Where mandatory consumer-protection rights apply, those rights remain in effect regardless of any wording in these terms.
We may update these terms to reflect changes to our service, checkout options, policies, or legal requirements. The current version will be published on this page. The date at the top indicates when the page was most recently updated.
If you have questions about these terms, an order, or a payment, contact Mr. Hawker using the contact details published on our website. Include your order details where relevant, but never send payment PINs or one-time verification codes.